Shipping policy

📦 KorTime Shipping Policy 

Last updated: January 2026

Thank you for shopping with KorTime! Below is our full shipping policy.  Thank you for shopping with KorTime. Please review this shipping policy carefully before placing an order. If you have any questions, please contact us at info@kortime.com.

🚚 Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and U.S. federal holidays).

  • Orders placed on weekends or holidays will begin processing the next business day.

  • KorTime reserves the right to delay processing due to inventory verification, order validation, payment authorization, or unforeseen operational circumstances.

📦 Shipping Methods & Delivery Times

We currently ship within the United States only.

Estimated delivery times:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days (when available)

  • KorTime reserves the right to delay processing due to inventory verification, order validation, payment authorization, or unforeseen operational circumstances.
  • All orders are processed within 1–3 business days (excluding weekends and U.S. federal holidays).
    • Orders placed after business hours, on weekends, or on holidays will begin processing the next business day.
    • Delivery times are estimates only and not guaranteed.
    • Processing time is separate from shipping transit time.
    • KorTime is not responsible for shipping delays caused by carriers, weather, service disruptions, incorrect address information, or other circumstances beyond our control.

    Delivery times are estimates and may vary due to carrier delays or seasonal volume.

    💲 Shipping Rates

    • Standard Shipping: US Orders include standard shipping
    • Shipping fees are non-refundable once an order has been processed or shipped.

    🔎 Order Tracking

    A tracking number will be emailed to you as soon as your order ships. Please allow up to 24–48 hours for tracking updates to appear.

    🏠 Incorrect or Undeliverable Addresses

    Customers are responsible for entering the correct shipping address at checkout.

    If a package is returned due to an incorrect or undeliverable address:

    • We are happy to reship it once the customer pays the reshipping cost.

    • Orders returned due to incorrect or incomplete addresses may require additional shipping fees for reshipment and are at customer's cost. 
    • KorTime is not responsible for non-delivered packages that are marked as delivered by the carrier.

    📦 Lost or Stolen Packages

    KorTime is not responsible for packages marked “delivered” by the carrier. If a package is delayed or believed to be lost, customers must notify KorTime within 7 days of the expected delivery date. KorTime will work with the carrier to investigate; however, refunds or replacements are not guaranteed and are handled on a case-by-case basis.

    If your package appears lost or stolen:

    1. Check with neighbors or building management

    2. Contact the carrier directly

    3. Email us at info@kortime.com 

    💥 Damaged or Defective Items

    If your order arrives damaged:

    • Email info@kortime.com within 7 days

    • Include your order number and clear photos of the damage

    🌎 International Shipping

    We currently ship only within the United States.
    International shipping will be added soon.

    Policy Changes: KorTime reserves the right to update or modify this shipping policy at any time. Changes take effect immediately upon posting to the website.